Shipping policy

Last updated: October 23, 2026

Thank you for shopping with FOLDSPARK! This policy explains how we ship your order, what it costs, and what to expect after you place a purchase.

1. Order Processing Times

• All orders are processed as quickly as possible (typically within 1 to 2 business days, excluding weekends and public holidays).

• Once your order is processed and handed over to our shipping carrier, you will automatically receive a shipping confirmation email containing your tracking details.

2. Shipping Destinations

 • We currently process and ship orders directly to USA and UK (alongside our primary international marketplaces).

• For international orders, shipments may be subject to local customs duties, import taxes, and carrier fees upon arrival. Any applicable charges or taxes collected directly at checkout will be clearly displayed before you finalize your purchase.

3. Shipping Methods, Delivery Times & Rates

• Shipping options and estimated delivery windows are calculated and displayed at checkout based on your destination, order weight, and selected shipping tier.

• Free Standard Shipping may be available on eligible orders or promotional thresholds as advertised at checkout.

• Please note: Delivery times are estimates, not guarantees. Delivery timelines begin once the order has shipped and may occasionally be impacted by carrier transit delays, weather conditions, or customs checks outside our control.

4. Order Tracking

• As soon as your package ships, we will send an email confirmation containing a direct tracking link.

• Please allow 24 to 48 hours for the carrier's system to update the initial tracking status after your label is generated.

5. Address Accuracy

 • Please double-check your shipping address during checkout.

• If you notice an error in your shipping details, please contact us immediately at support@foldspark.com. While we will do our best to update your information, we cannot modify shipping addresses once a package has entered transit.

6. Order Changes & Cancellations

• If you need to modify or cancel an order, please email us as soon as possible.

• We can accommodate changes or cancellations provided the order has not yet been fulfilled or shipped. If an order is successfully canceled before shipment, your refund will be processed immediately back to your original payment method.

7. Lost, Damaged, or Delayed Packages

 • If your package arrives damaged, or if tracking indicates that your order is lost or stalled in transit, please reach out to our team within 48 hours.

• Contact us at support@foldspark.com with your Order Number, and we will work directly with the delivery carrier to resolve the issue or dispatch a replacement promptly.

Questions & Support

If you have any questions about our shipping procedures or your order status, please reach out to our dedicated support team:

• Email: support@foldspark.com

• Response Time: Monday – Friday (within 24 hours)