Privacy policy
Last updated: October 23, 2026
FOLDSPARK operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FOLDSPARK is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
1. Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified. We may collect or process the following categories of personal information depending on how you interact with our Services and as permitted by law:
• Contact Details: Name, billing address, shipping address, phone number, and email address.
• Financial Information: Payment card details, financial account numbers, transaction details, form of payment, and payment confirmations.
• Account Information: Username, password, security questions, preferences, and saved settings.
• Transaction Information: Items viewed, cart additions, wishlist items, purchases, returns, exchanges, and past order history.
• Communications: Details included when contacting customer support or sending messages to us.
• Device Information: IP address, browser type, network connection details, and unique device identifiers.
• Usage Information: Information regarding how and when you navigate or interact with our website and Services.
2. How We Collect Personal Information
We collect personal information from the following sources: • Directly from you: When you place an order, create an account, or contact our support team.
• Automatically: Through your device when visiting our website via cookies, web beacons, and similar tracking technologies.
• From Service Providers: Partners who perform technical, payment processing, data analytics, and fulfillment operations on our behalf.
3. How We Use Your Personal Information
Depending on how you interact with Foldspark, we use your personal information for the following purposes:
• Provide and Fulfill Services: Processing payments, fulfilling and shipping orders, managing accounts, facilitating returns/exchanges, and providing customer support.
• Marketing and Advertising: Sending promotional communications, email updates, and targeted advertisements based on your activity and past purchases.
• Security and Fraud Prevention: Authenticating accounts, detecting fraudulent or illegal activity, securing payments, and protecting our store and customers.
• Communication: Providing order updates, responding to inquiries, and maintaining our ongoing customer relationship.
• Legal Compliance: Complying with applicable legal obligations, responding to valid legal processes, and enforcing our terms or policies.
4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes, including:
• Shopify & Operational Vendors: Third-party providers performing IT management, payment processing, cloud storage, logistics, and order fulfillment.
• Marketing Partners: Partners who support digital marketing and personalized advertising.
• Business Transactions: In connection with business mergers, reorganizations, or sales of assets, in accordance with applicable laws.
• Legal Requirements: When required to respond to subpoenas, search warrants, or court orders to protect our legal rights.
5. Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information regarding your access to and use of the Services to power and improve our online store. Information you submit on our website is transmitted to and shared with Shopify and its affiliates across international locations.
To learn more about how Shopify processes personal information, please visit the Shopify Consumer Privacy Policy. You can also manage your privacy preferences directly via the Shopify Privacy Portal.
6. Third-Party Websites and Links
Our Services may contain links to third-party platforms or social media integrations. If you click external links, we advise reviewing their respective privacy and security policies. Foldspark is not responsible for the privacy practices, security, or content of third-party websites.
7. Children's Data
Our Services are not intended for or directed toward children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us to request its deletion.
8. Security & Data Retention
We maintain physical, technical, and administrative safeguards to protect your personal information. However, please note that no security measures are 100% impenetrable. We retain personal information for as long as necessary to maintain your account, fulfill orders, meet legal requirements, resolve disputes, and enforce our agreements.
9. Your Rights and Choices
Depending on where you reside, you may have the following legal rights regarding your personal information:
• Right to Access / Know: Request details on the personal data we hold about you.
• Right to Delete: Request the deletion of your personal information.
• Right to Correct: Request corrections to inaccurate or outdated personal information.
• Right to Data Portability: Request a copy of your personal data transferred to you or a third party.
• Marketing Opt-Out: Unsubscribe from promotional marketing emails at any time using the "Unsubscribe" link provided in our emails. (Non-promotional emails regarding active orders will still be sent).
To exercise any of these rights, please contact us using the details below. We will verify your request in accordance with applicable laws and will not discriminate against you for exercising your privacy rights.
10. International Data Transfers
As an e-commerce brand operating globally, your personal information may be transferred to, stored, and processed outside your country of residence. When transferring personal data out of the European Economic Area (EEA) or United Kingdom (UK), we rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses (SCCs) or approved adequacy decisions.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last updated" date.
Contact Us
If you have questions about our privacy practices, wish to exercise your data rights, or want to submit a complaint, please contact us:
• Email: support@foldspark.com
• Support Hours: Monday – Friday (24-hour response time)