Refund policy

Return & Refund Policy

At Foldspark, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help make things right.

1. Return Window
You have 30 days from the date your order is delivered to request a return or exchange.

2. Return Eligibility & Product Condition To be eligible for a return, your item must meet the following criteria: • Must be unused, unworn, and in the same condition that you received it. • Must be in its original packaging with all tags, manuals, and included accessories (including any bonus/free gifts). • Proof of purchase (Order Number or Receipt) is required.

Non-Returnable Items: • Final sale or clearance items. • Gift cards. • Items damaged through normal wear and tear or customer misuse.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your item arrives damaged, defective, or if you received the wrong item:

  1. Contact us within 48 hours of delivery at support@foldspark.com.

  2. Include your Order Number and clear photos or videos showing the issue.

  3. We will immediately arrange a free replacement or issue a full refund at zero additional cost to you.

4. How to Initiate a Return

Starting a return is fast and easy:

  1. Submit Request: Email us at support@foldspark.com with your Order Number and reason for return.

  2. Receive Authorization: Once approved, our team will provide you with the return shipping address and instructions. (Please do not send items back without contacting us first).

  3. Ship the Item: Pack the item securely in its original packaging and drop it off with your carrier.

5. Return Shipping Costs

• Defective or Damaged Items: Foldspark covers 100% of return shipping costs.
• Change of Mind / Standard Returns: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked packages.

6. Refunds & Processing Time

 • Once your return is received and inspected by our warehouse, we will send you an email notification confirming receipt.

• Approved refunds are processed automatically back to your original payment method (Credit Card, PayPal, Shop Pay) within 3 to 5 business days.

• Note: Processing times may vary slightly depending on your bank or credit card provider.

Contact Us

• For any questions regarding returns, exchanges, or refunds, please reach out to our dedicated support team: • Email: support@foldspark.com • Response Time: We respond to all inquiries within 24 hours (Monday – Friday).